Return Policy

 

PROCESS A RETURN

CLICK HERE TO START A RETURN

Returns are accepted within 30 days from the order date.

-DOMESTIC U.S. RETURNS-

Refunds to store credit are free! Your pre-paid return label is on us.

For refunds to the original form of payment, $5 will be deducted from the refund to cover shipping & handling.

Initial shipping fees are nonrefundable. 

Exchanges: Exchanges are not automated at this time. Please return the original item(s) for a full refund and place a new order.

Gifts: Items received as gifts may be returned for store credit only. Please email woof@spottedbyhumphrey with your order number to initiate a return for store credit.

-INTERNATIONAL RETURNS-

Follow the link above to start a return. Spotted By Humphrey is currently unable to create return labels for orders outside of the United States (we are working on it, we promise!). Please ship with your preferred shipping method. We strongly recommend using a trackable shipping service, and insurance is suggested. Initial shipping fees are nonrefundable.

-RETURN POLICY-

Items must be unused, unwashed, unaltered, with their original tags and packaging intact.

A quick try-on at home is cool, a zoomie session and rolling in the grass is less cool. Please be careful when trying on items as we are unable to accept items that have visible signs of wear or use. (And once you decide to keep the item, your dog can go full force with the zoomies!)

Please make sure all pet and human hair is removed and the item is clean. 

Items that do not meet our Return Policy will not be accepted as returns and we are not responsible for shipping back these items, without exception. 

Please note the following exceptions to our Return Policy:

  • Discounted items are final sale
  • Treats, beds and grooming products are final sale
  • Dropship Items that are shipped directly from the designer, including K9 Sport Sack and Velvet Hippo are final sale (these items will be noted as such on the product pages)
  • Charlie's Backyard harnesses - we understand the cardboard tag must be removed in order to try on for size. Please remove the tag carefully as we require you send the tag back along with the harness for returns (the tag being detached is fine). This is the only exception to the our requirement of the tags being intact.

If you have any questions, please email woof@spottedbyhumphrey.com - we're here to help!