Return Policy

 

PROCESS A RETURN

CLICK HERE TO START A RETURN

Returns are accepted within 30 days from the order date.

 

-RETURN POLICY-

A quick try-on at home is cool, a zoomie session and rolling in the grass is less cool. Please be careful when trying on items as we are unable to accept items that have visible signs of wear or use. (And once you decide to keep the item, your dog can go full force with the zoomies!)

Items must be unused, unwashed, unaltered, with their original tags and packaging intact. Please make sure all pet and human hair is removed and the item is clean. 

Items that do not meet our Return Policy will not be accepted as returns and we are not responsible for shipping back these items, without exception. 

Final Sale include:

  • Discounted sale items
  • Treats
  • Beds
  • Grooming products
  • Dropship Items that are shipped directly from the designer, including K9 Sport Sack and Velvet Hippo (these items will be noted as such on the product pages)
  • Items purchased offline (i.e. pop-up or other events)

Exception on Charlie's Backyard harnesses - we understand the cardboard tag must be removed in order to try on for size. Please remove the tag carefully as we require you send the tag back along with the harness for returns (the tag being detached is fine). This is the only exception to the our requirement of the tags being intact. 

 

-DOMESTIC U.S. RETURNS-

Refunds to store credit are free! Your pre-paid return label is on us.

For refunds to the original form of payment, $5 will be deducted from the refund to cover shipping & handling.

Initial shipping fees are nonrefundable. 

Follow the link above to start a return for additional instructions.

 

Exchanges: Exchanges are not automated at this time. Please return the original item(s) for a refund or store credit and place a new order.

Gifts: Items received as gifts may be returned for store credit only. Please email woof@spottedbyhumphrey with your order number to initiate a return for store credit.

 

-INTERNATIONAL RETURNS-

Spotted By Humphrey is currently unable to create return labels for orders outside of the United States. Please ship with your preferred shipping method. We strongly recommend using a trackable shipping service, and insurance is suggested. Initial shipping fees are nonrefundable.

Follow the link above to start a return for additional instructions.

 

If you have any questions, please email woof@spottedbyhumphrey.com - we're here to help!